Karima Ashraf
About Karima Ashraf
Karima Ashraf is a Senior ITSM Business Analyst at the Government of Canada, with over 18 years of experience in the Telecom Industry and public sector. She has held various roles in organizations such as the Bank of Canada and RCMP, specializing in business transformation, project management, and software development methodologies.
Current Role at Government of Canada
Karima Ashraf currently serves as a Senior ITSM Business Analyst at the Government of Canada. She has held this position since 2020, contributing to various IT service management initiatives. Her role involves analyzing business processes and implementing improvements to enhance service delivery within the public sector.
Previous Experience at Bank of Canada
Prior to her current role, Karima worked as a Senior Business Consultant at the Bank of Canada from 2017 to 2020. In this capacity, she focused on business analysis and process improvement, leveraging her extensive background in the financial sector to support the bank's operational objectives.
Professional Background in Telecom and Public Sector
Karima Ashraf has over 18 years of experience in the Telecom Industry and the public sector. She has held various positions, including roles at Nortel Networks and the Royal Canadian Mounted Police (RCMP). Her expertise spans business transformation, service management, and software development processes, making her a valuable asset in both sectors.
Education and Academic Qualifications
Karima Ashraf holds a Master of Science degree in Computer Science from Concordia University, where she studied from 1992 to 1994. Additionally, she earned a Graduate Diploma in Computer Science from the same institution, focusing on Data Base Design. She also has a Bachelor of Science in Microbiology from the University of Karachi, completed between 1983 and 1985.
Skills and Areas of Expertise
Karima possesses a strong background in Lean Sigma, software design process improvements, and automation. She is skilled in both Waterfall and Agile software development methodologies. Her expertise includes project management methodologies, business analysis practices, and content management, with a recent focus on business process transformation in the public sector.