Kathleen Hay
About Kathleen Hay
Kathleen Hay is a Service Canada Benefits Officer with extensive experience in adjudicating employment insurance claims. She holds a Master of Library Science from McGill University and a B.A. Honours in History from Queen's University.
Current Role at Government of Canada
Kathleen Hay currently serves as a Service Canada Benefits Officer, a position she has held since 2016 in Cornwall, Ontario. In this role, she is responsible for processing and adjudicating various benefits claims. Her work involves assessing complex cases and ensuring that clients receive the appropriate support. She has developed specialized skills in converting sickness claims to regular employment insurance claims and has a strong track record of achieving first-resolution decisions.
Previous Experience at Government of Canada
Prior to her current role, Kathleen Hay worked as a Citizen Services Officer at the Government of Canada from 2010 to 2016. During her six years in this position, she was based in Cornwall, Ontario, where she engaged with the public to provide information and assistance regarding government services. This experience contributed to her understanding of client needs and the operational aspects of government services.
Education and Expertise
Kathleen Hay has a diverse educational background. She earned a Bachelor of Arts with Honours in History from Queen's University, studying from 1979 to 1983. She later obtained a Master of Library Science from McGill University, where she studied from 1983 to 1985. Additionally, she completed an Arts Administration Certificate at the Banff Centre of Management in 1995. Her education has equipped her with a strong foundation for her roles in public service and benefits administration.
Experience in Media Relations
In 2011, Kathleen Hay briefly worked as a Media Relations Coordinator at Elections Ontario for two months in Cornwall. This role involved managing communications and public relations efforts for the organization, contributing to her overall expertise in client engagement and communication strategies.
Specialized Skills in Employment Insurance Claims
Kathleen Hay possesses specialized skills in adjudicating complex employment insurance claims, particularly those related to voluntary leaving and self-employment. She has been involved in the adjudication of antedating claims, which require back-dating decisions. Her expertise in these areas has enabled her to effectively navigate the intricacies of the employment insurance system.