Kim Clarke
About Kim Clarke
Kim Clarke is a Team Lead at the Government of Canada, with over 16 years of experience in call center management. Clarke has held various roles in customer service and operations across multiple organizations, demonstrating strong leadership and communication skills.
Work at Government of Canada
Kim Clarke has been serving as a Team Lead at the Government of Canada since 2021. In this role, she has contributed to team management and operational efficiency in St. John’s, Newfoundland and Labrador. Prior to her current position, she worked as a PSO at the Government of Canada from 2019 to 2021. This experience has provided her with insights into public service operations and enhanced her leadership capabilities.
Experience in Call Centre Management
Kim Clarke has extensive experience in call centre management, having worked in the industry since at least 2000. Her career includes roles such as Customer Service Representative at Convergys from 2000 to 2004, and later as Operations Manager from 2006 to 2009. She also held the position of Customer Service Manager at GetResponse from 2011 to 2018, and served as a Contact Center Coach at Manulife for four months in 2019. This diverse background showcases her strong foundation in both sales and support.
Education and Expertise
Kim Clarke studied General Studies at Memorial University from 1997 to 1998. She furthered her education at the College of the North Atlantic, where she completed a program in Computer Studies and achieved the designation of Programmer Analyst from 1998 to 2000. Her educational background complements her professional experience, particularly in the areas of leadership and team management.
Leadership and Communication Skills
Kim Clarke possesses strong leadership, interpersonal, and communication skills, which are essential for effective team management. These skills have been developed and refined throughout her extensive career in call centre management and public service. Her ability to lead teams and communicate effectively contributes to her success in her current role at the Government of Canada.