Kylaine Magloire
About Kylaine Magloire
Kylaine Magloire is an experienced customer service agent currently working at the Gouvernement du Canada in Montréal, Québec. With a background in telecommunications and a diverse educational history, she possesses strong communication skills in both French and English.
Work at Gouvernement du Canada
Kylaine Magloire has been employed as an Agent du service clients at Gouvernement du Canada since 2020. She has worked in this role for four years in Montréal, Québec, Canada. Her responsibilities include managing customer service operations, where her extensive experience in telecommunications plays a significant role in enhancing service quality.
Education and Expertise
Kylaine Magloire holds a DEC in Étude des sciences humaines from Cégep de Sainte-Foy, where she studied from 2000 to 2002. She furthered her education at Université Laval, focusing on Journalisme, Droit et Sciences politiques for one year in 2002-2003. Additionally, she completed a program in Bureautique/technologie/saisie de données at Centre de formation L'Impulsion from 2016 to 2017. Her educational background supports her expertise in customer service and communication.
Background in Customer Service
Prior to her current role, Kylaine Magloire worked at Ville de Laval as an Agent de service 311 for one year from 2019 to 2020. This position allowed her to further develop her customer service skills. Her career also includes five years of service in the Canadian Armed Forces as a soldate cuisinière from 1989 to 1994, where she gained valuable experience in teamwork and leadership.
Communication Skills
Kylaine Magloire possesses excellent communication skills in both French and English. Her strong listening abilities facilitate effective interactions in various formats, including face-to-face, written, and telephone communications. These skills are essential in her role as an Agent du service clients, where clear communication is vital for customer satisfaction.
Leadership and Adaptability
Kylaine Magloire is recognized for her leadership and diligence in her work. She demonstrates strong adaptability to changes and unforeseen circumstances, which is critical in customer service environments. Her ability to prioritize tasks and achieve results within deadlines contributes to her effectiveness in her roles.