Lauro Santiago
About Lauro Santiago
Lauro Santiago is a Technical Support Analyst at the Government of Canada - Canadian Food Inspection Agency, with over five years of experience in network management and executive support. He is bilingual in French and English and holds an Enhanced Reliability security clearance.
Work at Government of Canada
Lauro Santiago has been employed as a Technical Support Analyst at the Government of Canada, specifically within the Canadian Food Inspection Agency, since 2019. His role involves providing technical support and ensuring the smooth operation of IT services. Based in the Montreal, Canada Area, Santiago has contributed to the agency's mission by leveraging his technical expertise and problem-solving skills.
Education and Expertise
Lauro Santiago is bilingual in French and English, which enhances his ability to communicate effectively in diverse environments. He possesses extensive knowledge in network installation and management, including the implementation of network hardware. His expertise extends to providing high-level executive support, ensuring that senior management and executives receive tailored assistance.
Background
Before joining the Canadian Food Inspection Agency, Lauro Santiago worked at Shared Services Canada as a Service Desk Analyst for five months in 2016-2017. He also has a long tenure at RBC, where he served as an IT Support Technician for 16 years, from 1999 to 2015, in the Montreal, Canada Area. This diverse background has equipped him with a broad range of technical skills and customer service experience.
Achievements
Santiago possesses an Enhanced Reliability security clearance, which reflects a high level of trust and responsibility in managing sensitive information. He has extensive experience with various ticketing systems, including SM9, ServiceNow, ECD, Infoweb, Remedy, and Assyst. His proficiency in troubleshooting and technical support is demonstrated through his use of tools such as Tivoli and Bomgar.