Luigi C. Saracino
About Luigi C. Saracino
Luigi C. Saracino is an IT Analyst with the Government of Canada, specializing in service management and quality since 2021. He has extensive experience in customer service roles across various organizations, including Intact and Tangerine, and has contributed to the establishment of a new service desk within the government.
Work at Government of Canada
Currently, Luigi C. Saracino serves as an IT Analyst within the Service Management and Quality Team at the Government of Canada, a position he has held since 2021. His responsibilities include managing delayed or misrouted service requests by identifying the appropriate service line and initiating communication through various channels. Previously, he worked as a General Support Clerk in the Enterprise Service Desk from 2019 to 2021, where he focused on managing and investigating problematic service requests across multiple governmental departments. Additionally, he held a position with the Courts Administration Services in 2018 for five months.
Customer Service Experience
Luigi C. Saracino has extensive experience in customer service roles prior to his current position. He worked as a Customer Service Representative at Intact from 2010 to 2017, accumulating seven years of experience in this capacity. Before that, he served in a similar role at Tangerine, formerly known as ING Bank, from 2008 to 2010 for two years. These positions provided him with a strong foundation in customer relations and service management.
Education and Expertise
Luigi C. Saracino completed his studies at Charlebois High School and later attended Algonquin College of Applied Arts and Technology. He studied English Language and Literature, General, from 1989 to 1991. Additionally, he pursued a program in Radio Broadcasting and Media Studies at Algonquin College, which contributed to his communication skills and understanding of media.
Achievements in Service Management
In his role at the Government of Canada, Luigi C. Saracino is responsible for quality control of new service requests using a newly adopted end-user interface utilized by several governmental departments. His work involves investigating ticket processing delays and implementing appropriate actions to ensure efficient resolution of service requests. This focus on quality and efficiency reflects his commitment to improving service delivery within the government.