Luisa Secondo
About Luisa Secondo
Luisa Secondo is an Operational Support Officer with over twenty-five years of experience in customer service and administrative roles. She has worked in various capacities at organizations such as McGill University, OGILVY INSURANCE, and Gildan, and is proficient in four languages.
Current Role at Government of Canada
Luisa Secondo has been serving as an Operational Support Officer at the Government of Canada since 2021. In this role, she applies her extensive experience in customer service and administrative support to enhance operational efficiency. Her responsibilities include ensuring high-quality service delivery, demonstrating a keen sense of urgency, and maintaining attention to detail. Secondo's contributions are vital to the successful completion of organizational goals.
Previous Experience at McGill University
Luisa Secondo worked at McGill University in two capacities. She served as a Scheduling Secretary from 2007 to 2008 for nine months, followed by a role as Rural Education Secretary for seven months in 2008. During her tenure, she contributed to the administrative functions of the university, supporting scheduling and rural education initiatives in Montreal, Quebec.
Professional Background in Administrative Roles
Secondo has over twenty-five years of experience in customer service and administrative roles. Prior to her current position, she worked at OGILVY INSURANCE as a Receptionist and Administrative Assistant from 2009 to 2010, and at ROBERT HALF INTERNATIONAL as a Receptionist/Administration from 2002 to 2007. Additionally, she served as a Reception & HR Administrative Assistant at Gildan from 2013 to 2021 and as an Office Administrator/Receptionist at The Canadian Depository for Securities Limited from 2000 to 2002.
Education and Language Proficiency
Luisa Secondo studied at Vincent Massey High School, where she achieved a Diploma of Education from 1985 to 1987. She possesses proficiency in four languages: English, French, Spanish, and Italian. This linguistic ability enhances her communication with a diverse range of clients and stakeholders, supporting her effectiveness in various administrative roles.
Skills and Personal Attributes
Secondo exhibits strong organizational, interpersonal, and effective listening skills, which contribute to client satisfaction and successful goal completion. She embraces learning opportunities and approaches challenges with enthusiasm, indicating a proactive and growth-oriented mindset. Her attentiveness to detail and commitment to quality service are key aspects of her professional demeanor.