Marc André Lanthier
About Marc André Lanthier
Marc André Lanthier is an Information Management Project Support Officer with a decade of experience in the Government of Canada. He has a strong background in customer service and technical support, having previously worked in various roles including web development and troubleshooting for government employees.
Work at Government of Canada
Marc André Lanthier has been employed at the Government of Canada as an Information Management Project Support Officer since 2014. In this role, he is responsible for managing and optimizing email and hard drive space for government employees. His work ensures the efficient use of resources, contributing to the overall effectiveness of information management within the organization.
Previous Experience in Customer Service
Marc André Lanthier has over six years of experience in customer service, which includes roles at McDonald's Corporation and Videotron. He worked at McDonald's as a Cashier/Cook from 2007 to 2011, and later served as a Commis at Videotron from 2012 to 2014. This background has equipped him with skills in user support and troubleshooting, enhancing his ability to address customer needs effectively.
Background in Web Development
From 2008 to 2009, Marc André Lanthier worked as a Web Developer at Canadian Heritage / Patrimoine Canadien. This position contributed to his technical skills and understanding of web technologies, which are relevant to his current role in information management.
Education and Expertise
Marc André Lanthier studied at Cégep Heritage College, where he achieved a DEC in New Media Publication and Design from 2006 to 2009. He furthered his education by completing an AEC in Network and Security Administration from 2013 to 2014. This educational background provides him with a solid foundation in both design and technical aspects of information management.
Technical Skills in Troubleshooting
Marc André Lanthier has extensive experience in troubleshooting and resolving issues related to electronic phone book updates and user profile access for government workers. His technical skills are essential for providing effective support and ensuring smooth operations within the government framework.