Marc Pilon
About Marc Pilon
Marc Pilon is an IT Service Delivery Manager with extensive experience in service management, currently working for the Government of Canada and Shared Services Canada. He has been instrumental in the implementation and evolution of service management processes, particularly for GC WiFi operations.
Work at Government of Canada
Marc Pilon has been actively involved in the Government of Canada since 2001. He currently holds the position of IT Service Delivery Manager at PSPC, where he has worked for over 23 years. In this role, he focuses on the implementation and management of IT services, ensuring that they meet the operational needs of the government. Additionally, he has served as a Manager at the Office of the Commissioner of Official Languages since 2017 and at Shared Services Canada since 2019, contributing to the evolution of service management across various departments.
Service Management Responsibilities
In his capacity as IT Service Delivery Manager, Marc Pilon is responsible for the implementation, documentation, and reporting of service management functions. He supports the evolution of service management specifically for the GC WiFi implementation and operations. His role involves engaging with various stakeholder groups to enhance service management processes, ensuring that IT services are delivered effectively and efficiently across government platforms.
Background in IT Service Management
Marc Pilon has extensive experience in IT service management, having worked in the field for over two decades. His career at the Government of Canada has provided him with a deep understanding of the complexities involved in managing IT services within a large governmental framework. His focus on service delivery and stakeholder engagement has been instrumental in improving service management practices.
Experience in Stakeholder Engagement
Marc Pilon engages with various stakeholder groups to enhance service management processes. This engagement is crucial for understanding the needs and expectations of different departments and ensuring that IT services align with governmental objectives. His collaborative approach helps in fostering effective communication and improving the overall quality of service delivery.