Mario Allain
About Mario Allain
Mario Allain serves as a User Support Technician for the Eastern Region of Canada, focusing on Halifax, Montreal, and Sherbrooke. He has extensive experience in IT support and management, having worked in various roles across multiple organizations since the 1990s.
Current Role at Government of Canada
Mario Allain serves as a User Support Technician for the Eastern Region, covering Halifax, Montreal, and Sherbrooke, within the Census department. He has held this position since 2020, contributing to the IT support landscape in Moncton, New Brunswick. In his role, he is responsible for implementing Security and Access management processes. Additionally, he plays a key role in the continual Service Improvement Programs, collaborating with IT teams to enhance service delivery and efficiency.
Previous Experience in IT Management
Mario Allain has extensive experience in IT management, having worked at Cloud5 as an IT / Facilities Manager from 2017 to 2020 in Moncton, New Brunswick. Prior to this, he held various leadership roles at Medavie Blue Cross, including Team Leader of the Service Desk from 2003 to 2007 and Manager of Service Desk/Operations from 2007 to 2014. He also worked as an I.S. Team Lead at Midland Transport for one year in 2014-2015, and as a Team Leader at XWAVE Solutions from 2000 to 2003.
Educational Background
Mario Allain has a solid educational foundation in administration and IT. He studied at the Université de Moncton, where he earned a Bachelor of Administration (BA) from 1982 to 1986. He furthered his education at New Brunswick Community College (NBCC), achieving a Webmaster certification from 1997 to 1998. Additionally, he studied ITIL from 2006 to 2008, gaining knowledge in IT service management best practices.
Career Progression in Customer Support
Mario Allain began his career in customer support at the Royal Bank of Canada, where he worked as an Agent in telephone banking support from 1996 to 1998. He then transitioned to a Team Leader role in Internet Banking support from 1998 to 2000. His experience in customer support laid the groundwork for his subsequent leadership positions in IT service management, where he focused on enhancing service delivery and operational efficiency.
Involvement in ITIL Processes
In his current role at the Government of Canada, Mario Allain is involved in the integration of ITIL processes, which are essential for effective IT service management. His participation in these processes reflects his commitment to improving service quality and operational performance within the organization. His expertise in ITIL principles contributes to the overall effectiveness of IT support services in the Eastern Region.