Melisa Lumbala
About Melisa Lumbala
Melisa Lumbala is a Senior Commercial Customs Agent at the Government of Canada, where she has worked since 2011. She holds a Bachelor's degree in Pre Law from Laurentian University and has experience in event planning, data management, and customer service.
Work at Government of Canada
Melisa Lumbala has been employed as a Senior Commercial Customs Agent at the Government of Canada since 2011. In this role, she is responsible for overseeing customs processes and ensuring compliance with regulations. Her position is based in Ottawa, Ontario, where she has accumulated over 13 years of experience in customs operations.
Previous Experience at Service Canada
Before joining the Government of Canada, Melisa Lumbala worked at Service Canada as a Programs Service Delivery Agent from 2007 to 2011. During her four years in this role, she contributed to the delivery of various programs and services, enhancing her skills in customer service and program management.
Education and Expertise
Melisa Lumbala studied at Laurentian University/université Laurentienne, where she earned a Bachelor's degree in Pre Law from 2000 to 2004. Additionally, she attended International Career School Canada, obtaining an Associate degree from 2013 to 2015. Her educational background supports her expertise in customs regulations and service delivery.
Skills in Event Planning and Data Management
Melisa Lumbala possesses strong skills in event planning, demonstrating her capability to organize and manage large-scale events effectively. She is proficient in Microsoft Excel and Microsoft Word, indicating her strong data management and documentation skills. Furthermore, she has expertise in SAP Implementation, which is essential for managing complex data systems.
Background in Customer Service
Melisa Lumbala has a solid background in customer service, showcasing her ability to communicate effectively and resolve client issues. This experience has been beneficial in her roles, particularly in customs operations, where client interaction and problem-solving are critical.