Melissa Al Zawahra
About Melissa Al Zawahra
Melissa Al Zawahra is a professional with extensive experience in telecommunications, customer service, and finance, currently working in various roles including at the Government of Canada and RBC. She holds a Bachelor of Laws from the University of Ottawa and aims to transition into the accounting field.
Work at Government of Canada
Melissa Al Zawahra has been employed at the Government of Canada since 2021. In this role, she contributes to various initiatives within the government sector, applying her extensive experience in telecommunications and customer service. Her position allows her to engage with public services and support the operational needs of the government.
Experience at Air Canada
Since 2017, Melissa has worked as an agent for Air Canada in the Montreal, Canada Area. Her responsibilities include assisting customers with their travel needs and ensuring a smooth experience at the airport. This role has further developed her customer service skills and ability to handle complex situations.
Role at RBC
Melissa has been a senior credit card specialist at RBC since 2013. In this capacity, she manages customer accounts and provides support for credit card services. Her tenure at RBC has enhanced her financial expertise and strengthened her project management capabilities.
Background in Telecommunications and Customer Service
Melissa possesses a strong background in telecommunications and customer service. This foundation supports her current roles in both government and finance sectors. Her ability to develop and maintain relationships with customers and colleagues is a key aspect of her professional profile.
Education and Expertise
Melissa studied at the University of Ottawa, where she earned a Bachelor of Laws (LL.B.) from 2010 to 2014. This educational background provides her with a solid understanding of legal principles, which complements her work in various sectors. She is also seeking to transition into the accounting field, aiming to utilize her analytical skills.