Mohammed Ashraf Ali
About Mohammed Ashraf Ali
Mohammed Ashraf Ali is an IT Infrastructure Support Analyst with extensive experience in IT support roles across various organizations in Canada. He holds a B.Sc. in Computer Science & Engineering and an M.Eng. in Computer Engineering, and has a proven track record in training staff and maintaining system operations.
Current Role at Government of Canada
Mohammed Ashraf Ali currently serves as an IT Infrastructure Support Analyst at the Government of Canada. He has held this position since 2021, contributing to IT infrastructure management in Ottawa, Ontario. His role involves ensuring system operations' integrity, stability, and availability through comprehensive troubleshooting and testing.
Previous Experience in IT Support
Prior to his current role, Mohammed Ashraf Ali accumulated extensive experience in IT support across various organizations. He worked as an ITT Help Desk Analyst at Goldcorp Inc from 2013 to 2017, and as a Client Support Specialist, Level II at The Minto Group from 2017 to 2021. He also held contract positions as an IT Technician at Magna International and as IT Support at Compugen.
Educational Background in Computer Science
Mohammed Ashraf Ali holds a Bachelor of Science in Computer Science & Engineering from Ahsanullah University of Science and Technology, where he studied from 1995 to 1999. He furthered his education by obtaining a Master of Engineering in Computer Engineering from The University of Western Ontario, completing his studies from 2008 to 2010.
Skills and Expertise in IT Support
With over a decade of experience in IT support, Mohammed Ashraf Ali demonstrates strong analytical skills and the ability to multitask effectively. He is skilled in using ticketing systems for tracking and documenting IT requests and solutions. His experience includes training both technical and non-technical co-workers and end-users, ensuring high-quality service under tight deadlines.