Nancy Bui
About Nancy Bui
Nancy Bui is a Client Services Specialist with over 11 years of experience at the Government of Canada, currently working at Employment and Social Development Canada. She has a background in Biotechnology and Biological Sciences, and has developed tools and training resources to enhance team efficiency.
Work at Government of Canada
Nancy Bui has been employed at the Government of Canada since 2013, serving as a Client Services Specialist. In this role, she has contributed to various projects within Employment and Social Development Canada (ESDC) in Gatineau, Quebec. Her responsibilities include developing tools and resources to enhance client services and improve operational efficiency.
Education and Expertise
Nancy Bui studied at Algonquin College of Applied Arts and Technology, where she earned a Biotechnology Technologist diploma from 2012 to 2015. She also attended the University of Windsor, focusing on Biological Sciences from 2010 to 2012. Her educational background supports her expertise in project management and client services within the government sector.
Background
Before her current position, Nancy worked as an Administrative Assistant at the Canada Border Services Agency from 2011 to 2012. She also gained experience as an undergraduate student at Algonquin College from 2012 to 2015. This diverse background has equipped her with skills in documentation, project management, and team collaboration.
Achievements
In her role at ESDC, Nancy developed a Disposition tracking tool using MS SharePoint, which integrated previously developed tools. She created training materials and user reference guides to facilitate employee training for this tool. Additionally, she has organized project documentation and collaborated with various teams to ensure effective business analysis.
Team Collaboration and Management
Nancy has demonstrated strong team collaboration skills by working with Information Architecture, Collaboration Services, and Change Management teams. She has organized important correspondences and meeting minutes in a shared repository, delegated tasks based on team members' strengths, and promoted team morale through events such as breakfasts and lunches.