Nicholas Smith
About Nicholas Smith
Nicholas Smith is an IT Support Technician currently employed by the Government of Canada, where he has worked since 2019. He has a diverse background in customer service and technical support, having held various positions at Export Development Canada, Match Marketing Group, Bell, and Rogers Communications.
Work at Government of Canada
Nicholas Smith has been employed as an IT Support Technician at the Government of Canada since 2019. In this role, he is responsible for providing technical support and assistance to government staff, ensuring that IT systems function efficiently. His work contributes to the overall effectiveness of government operations in the Ottawa, Canada Area.
Previous Experience at Export Development Canada
Nicholas Smith worked at Export Development Canada (EDC) in various capacities. He served as a Service Desk Specialist from 2015 to 2018, where he provided technical support and troubleshooting for EDC employees. Following this role, he was a Customer Care Associate from 2018 to 2019, focusing on customer service and support.
Technical Support Background
Prior to his roles at EDC, Nicholas Smith gained experience in technical support at Bell, where he worked as a Technical Support Representative from 2011 to 2015. He also held a position as a Smartphone Specialist at Match Marketing Group for a brief period in 2010. His early career included working as a Customer Service Representative at Rogers Communications from 2008 to 2009.
Education and Qualifications
Nicholas Smith completed his high school education at Hillcrest High School, earning a High School Diploma from 2002 to 2007. This foundational education has supported his career in IT and customer service roles.