Nicole Matho
About Nicole Matho
Nicole Matho is a Service Desk Analyst at the Government of Canada, where she has worked since 2017. She previously held a position in client care at Rogers Communications from 2008 to 2014 and earned a Bachelor's degree in Business Administration from Université du Québec en Outaouais.
Work at Government of Canada
Nicole Matho has been employed as a Service Desk Analyst at the Government of Canada since 2017. In this role, she provides technical support and assistance to users, ensuring efficient operation of IT services. Her work is based in the Ottawa region, where she has contributed to the organization's service delivery for over seven years.
Previous Experience at Rogers Communications
Before joining the Government of Canada, Nicole Matho worked at Rogers Communications from 2008 to 2014. In her role in Client Care, she was responsible for addressing customer inquiries and providing support, which helped her develop strong communication and problem-solving skills. Her six years at Rogers Communications provided her with valuable experience in customer service.
Education and Expertise
Nicole Matho studied at Université du Québec en Outaouais, where she pursued a degree in Administration des affaires, gestion et évaluation immobilières. She completed her Baccalauréat from 2013 to 2016, gaining knowledge in business administration and real estate management. This educational background supports her current role in IT service management.