Niranchana Devi Anna Vijayagopalan
About Niranchana Devi Anna Vijayagopalan
Niranchana Devi Anna Vijayagopalan serves as a Payment Services Officer at Employment and Social Development Canada, where she manages client accounts and provides information on pension benefits. She has extensive experience in healthcare and project management, holding multiple certifications in process improvement and project management.
Work at Government of Canada
Niranchana Devi Anna Vijayagopalan serves as a Payment Services Officer at Employment and Social Development Canada, also known as Service Canada. She has held this position since 2020. In her role, she processes death notifications and manages account cancellations or suspensions. She provides program-specific information regarding Canada Pension Plan and Old Age Security benefits to clients. Additionally, she analyzes and investigates client files and payments to generate benefits estimates and rate letters. Her responsibilities include ensuring the accuracy of client information while complying with the Privacy Act and conducting searches to locate clients for returned tax slips.
Education and Expertise
Niranchana has pursued extensive education in various fields. She studied at Dr. MGR Medical University, earning a Bachelor's degree in Medical Clinical Sciences from 1995 to 2001. She later attended the University of Toronto, where she obtained a Certificate in Business Analysis from 2015 to 2016. Her focus on process improvement is evident from her studies at the University Health Network, where she achieved a LEAN Yellow Belt certificate in 2019. Additionally, she is currently working towards a Lean Six Sigma Green Belt through the International Association for Six Sigma Certification. She also holds a Certified Scrum Master designation from Scrum Alliance, obtained in 2018.
Professional Background
Before her current role, Niranchana worked for 12 years at the University Health Network as a Coordinator/Referral Specialist from 2008 to 2020 in the Toronto area. Her earlier experience includes serving as an Office Manager at Days Inn in the USA for one year from 2003 to 2004. Her diverse background in healthcare and project management has contributed to her current expertise in payment services and client support.
Certifications and Skills
Niranchana has acquired several certifications that enhance her professional skills. She achieved a Diploma in Office Automation from Cadd CAE Institute in 2001. Her ongoing education in project management includes a Lean Six Sigma Green Belt, which she has been pursuing since 2018. Her certification as a Certified Scrum Master from Scrum Alliance in 2018 further demonstrates her commitment to effective project management methodologies. These qualifications reflect her proficiency in process improvement and client service.