Noreen Afshan
About Noreen Afshan
Noreen Afshan is a Technical Planning Analyst with extensive experience in IT support and electronic assembly. She has worked for the Government of Canada since 2018 and previously held positions at BreconRidge and SMART Technologies.
Work at Government of Canada
Noreen Afshan has been employed as a Technical Planning Analyst at the Government of Canada since 2018. In this role, she provides technical support and advice to end users, focusing on resolving IT software, hardware, and connectivity issues. Her responsibilities include supporting desktop and server operating systems, such as Windows Server, Active Directory, and Microsoft Exchange. With over six years of experience in this position, she has developed a comprehensive understanding of the technical needs within the government sector.
Previous Experience in Electronic Assembly
Before her current role, Noreen Afshan worked as an Electronic Assembler at BreconRidge for two months in 2006 and at SMART Technologies from 2006 to 2011. During her time at SMART Technologies, she gained five years of experience in electronic assembly, contributing to her foundational skills in electronics and technology. This early experience laid the groundwork for her later technical support roles.
Education and Expertise
Noreen Afshan studied at Algonquin College of Applied Arts and Technology, where she completed a diploma in Industrial Electronics Technology/Technician from 2001 to 2004. She furthered her education at the same institution, earning a diploma in Computer Systems Technician from 2016 to 2018. This educational background has equipped her with a strong foundation in both electronics and computer systems, enhancing her technical expertise in her current role.
Technical Support Skills
Since 2018, Noreen Afshan has been providing remote, phone, and email technical support. Her role involves troubleshooting and resolving various IT issues, which requires a deep understanding of both hardware and software systems. Her experience with desktop and server operating systems allows her to effectively assist end users in navigating technical challenges.