Pamela D'aoust
About Pamela D'aoust
Pamela D'aoust is a Team Lead at the Federal Government of Canada, specializing in immigration and citizenship operations. With a background in customer service and research, she has developed strong skills in strategy implementation and team leadership over her career.
Current Role at Federal Government of Canada
Pamela D'aoust currently serves as a Team Lead at the Federal Government of Canada, a position she has held since 2020. In this role, she is based in Gatineau, Quebec, and has accumulated four years of experience leading teams to achieve operational goals within a federal government setting. Her responsibilities include overseeing team performance and ensuring effective strategy development and implementation within government operations.
Previous Experience at Immigration, Refugees and Citizenship Canada
Prior to her current role, Pamela D'aoust worked at Immigration, Refugees and Citizenship Canada as a Passport Officer for Official Travel since 2018. She also held the position of Passport Clerk at the same organization from 2017 to 2018. Her experience in these roles has contributed to her extensive knowledge of government administration, particularly in immigration and citizenship matters.
Background in Telecommunications
Pamela D'aoust has a significant background in the telecommunications sector. She worked at Bell in various capacities, including Customer Service Representative from 2006 to 2008, Activation Manager from 2010 to 2015, and Customer and Technician Support Representative in 2016. Additionally, she was employed as a Research Assistant at Virgin Mobile Canada for eight months in 2016. Her roles in telecommunications have equipped her with skills in enhancing customer service processes.
Education and Skills
Pamela D'aoust completed her education at Notre Dame High School, where she studied Biology from 2000 to 2004. She possesses strong skills in strategy development and implementation, particularly within government operations. Additionally, she demonstrates expertise in utilizing Microsoft Excel for data analysis and reporting, which supports her work in a government context.
Customer Service Expertise
Throughout her career, Pamela D'aoust has developed a proven track record of enhancing customer service processes in both the telecommunications and government sectors. Her experience as a Customer Service Representative at various organizations, including Convergys and Bell, has contributed to her ability to lead teams effectively and improve service delivery.