Patrick Lortie
About Patrick Lortie
Patrick Lortie currently works at Service Canada, where he has focused on improving processes and managing operations since 2022. He has extensive experience in the telecom industry, having held various roles at Shaw Direct for over 15 years before transitioning to his current position.
Work at Government of Canada
Patrick Lortie has been employed at Service Canada, part of the Government of Canada, since 2022. He works in the Greater Montreal Metropolitan Area, contributing to the delivery of services to Canadian citizens. His role involves managing day-to-day operations and improving processes to enhance service efficiency.
Previous Experience in Telecom Industry
Prior to his current role, Patrick Lortie spent 15 years in the telecom industry, primarily at Shaw Direct. His positions included Customer Care Representative, Team Lead, and various supervisory roles in technical support and field support. His tenure at Shaw Direct spanned from 2005 to 2020, where he focused on employee engagement and operational management.
Education and Expertise
Patrick Lortie studied at Cegep du Vieux-Montréal, where he earned a DEC in Graphic Arts from 1989 to 1992. He furthered his education at UQAM | Université du Québec à Montréal, achieving a Minor in Literature from 1992 to 1994. His educational background supports his expertise in process improvement and operational management.
Background in Child Care
Before entering the telecom industry, Patrick Lortie worked as a Child Care Worker at the English Montreal School Board from 1995 to 2006. This role provided him with valuable experience in managing responsibilities and engaging with children, which contributed to his skill set in employee engagement and team dynamics.
Career Transition and Motivation
Patrick Lortie transitioned to a new career path after spending 15 years in the telecom sector. He is motivated by learning and seeks new challenges that allow him to bring a fresh perspective to his work. His focus on improving processes and managing operations effectively reflects his commitment to professional growth.