Paul Croome
About Paul Croome
Paul Croome is a Call Center Agent at the Government of Canada, where he has worked since 2020 in Edmonton, Alberta. He has a diverse background in graphic design, audio-video editing, and public engagement research, along with a BA in Psychology from the University of Alberta.
Work at Government of Canada
Paul Croome has been employed as a Call Center Agent at the Government of Canada since 2020. He is based in Edmonton, Alberta, and has accumulated four years of experience in this role. His responsibilities include providing support to agents and assisting with training initiatives. Croome has also created tools in Microsoft Excel to summarize call data and has led presentations to demonstrate their use.
Education and Expertise
Paul Croome studied at the University of Alberta, where he earned a Bachelor of Arts degree with a major in Psychology from 2015 to 2020. During his studies, he gained knowledge in various areas, including data collection and analysis, which he applied in his professional roles. He has also learned computer programming languages such as HTML, CSS, JavaScript, and Google Apps Script during a 16-month internship.
Background in Multimedia and Design
Prior to his current role, Paul Croome worked in various positions that involved multimedia and design. He served as an Audio Video Editor at the University of Alberta from 2018 to 2019, where he edited and produced instructional videos using Adobe Creative Suite applications. Additionally, he worked as a Graphic Designer at Zone Performance Psychology for one month in 2020.
Previous Work Experience
Paul Croome has held several positions in different organizations. He worked as a Packaging Associate at Atlas Growers Ltd. and as a Cashier at Shoppers Drug Mart, both in 2020. He also gained experience as a Public Engagement Researcher with the City of Edmonton in 2016 and as a Private Tutor with Mobile Tutors Inc. in 2017. His diverse work history includes roles in retail and education.
Coaching and Training Contributions
In his role at the Government of Canada, Paul Croome has provided coaching to new agents in the call center. He was selected to co-facilitate a class of new agents in October 2021, demonstrating his capability in training and support. His contributions include one-on-one and group-based coaching, which enhances the skills of incoming staff.