Peter Voisey
About Peter Voisey
Peter Voisey is a Central Help Desk Technical Analyst at the Government of Canada, specializing in level one technical support for IT issues. He has a background in team leadership and technical roles, including experience at McDonald's and as a Flight Commander.
Work at Government of Canada
Peter Voisey has been employed as a Central Help Desk Technical Analyst at the Government of Canada since 2021. In this role, he specializes in providing level one technical support for IT software, hardware, and connectivity issues. His responsibilities include accurately logging and updating Help Desk service requests using call tracking software. He escalates unresolved incidents to second or third level support when necessary, ensuring that technical issues are addressed efficiently.
Previous Experience at McDonald's
Prior to his current role, Peter Voisey worked at McDonald's as a Team Leader from 2016 to 2021 in the Ottawa, Canada Area. During his five years in this position, he developed skills in team management and customer service, contributing to the operational success of the restaurant.
Experience as Software Testing Technician
In 2020, Peter Voisey worked as a Software Testing Technician at 123worx for a duration of three months in Ottawa, Ontario. This role involved testing software applications to ensure functionality and performance, adding to his technical expertise.
Background in Cadet Training
Peter Voisey served as a Flight Commander and Level Instructor with the Ligue des Cadets de l'Air du Canada from 2011 to 2017. Over six years, he was responsible for training cadets, developing leadership skills, and promoting teamwork within the organization.
Education and Expertise
Peter Voisey studied at Algonquin College of Applied Arts and Technology, where he completed two programs. He earned an Ontario College Diploma in Internet Applications and Web Development from 2019 to 2021. Prior to that, he studied Computer Engineering Technology – Computing Science from 2017 to 2019. His education has equipped him with a solid foundation in IT and technical support.