Phoenix Friesen
About Phoenix Friesen
Phoenix Friesen is a Taxpayer Services Agent with a background in geography and social services. They have worked in various roles, including teaching assistant and customer service representative, and have been with the Government of Canada since 2020.
Work at Government of Canada
Phoenix Friesen has been employed as a Taxpayer Services Agent at the Government of Canada since 2020. This role involves assisting taxpayers with inquiries and providing information related to tax services. The position is based in Hamilton, Ontario, where Friesen has contributed to the efficiency of taxpayer services for four years.
Education and Expertise
Phoenix Friesen has a solid educational background in Geography. Friesen earned a Master of Arts (M.A.) in Geography from McMaster University, completing the program from 2016 to 2018. Prior to this, Friesen obtained an Honours Bachelor of Arts in Geography from the same institution, studying from 2012 to 2016. Additionally, Friesen studied at Mohawk College, achieving a Child and Youth Worker diploma from 2007 to 2009.
Professional Experience
Before joining the Government of Canada, Phoenix Friesen held various positions that contributed to their professional development. Friesen worked as a Service Professional at Circles from 2010 to 2012. Additionally, Friesen served as a Teaching Assistant at McMaster University from 2014 to 2018, and briefly as a Maps Collection Assistant in 2016. Friesen also worked at SP Data (Bell Canada) as a Customer Sales and Service Representative from 2009 to 2010.
Career Development
Phoenix Friesen's career has been marked by a focus on service and education. The transition from roles in customer service to positions in educational support and taxpayer services reflects a commitment to helping others. The diverse experiences across various sectors have equipped Friesen with a range of skills applicable in public service and community engagement.