Raymond Lu
About Raymond Lu
Raymond Lu is a Payment Service Officer currently working for the Government of Canada and has extensive experience in customer service and operations, including a previous role as Senior Brand Ambassador at Canada Goose. He holds a Bachelor's Degree in Accounting from MacEwan University and has worked at Apple in various capacities since 2013.
Work at Government of Canada
Raymond Lu has been employed as a Payment Service Officer at the Government of Canada since 2021. In this role, he is responsible for processing payment-related tasks and providing support for employment insurance claims. His work involves assisting individuals with their claims and ensuring they receive the benefits they are entitled to. This position reflects his commitment to public service and his focus on helping others navigate the complexities of employment insurance.
Experience at Canada Goose
Prior to his current role, Raymond Lu worked at Canada Goose as a Senior Brand Ambassador in Operations from 2019 to 2021. During his two years in this position, based in Edmonton, Alberta, he contributed to the brand's operational success and customer engagement strategies. His experience in a high-profile retail environment helped him develop skills in brand representation and customer service.
Career at Apple
Raymond Lu has a significant tenure at Apple, where he has held multiple positions since 2013. He started as a Sales Specialist for one year, then transitioned to a Technical Specialist from 2014 to 2018, where he provided technical support and customer service. Since 2017, he has served as a Genius Admin at the West Edmonton Mall, managing administrative tasks and supporting the Genius Bar team. His diverse roles at Apple demonstrate his adaptability and commitment to customer satisfaction.
Education and Expertise
Raymond Lu studied at MacEwan University, where he earned a Bachelor’s Degree in Accounting from 2014 to 2017. His education has provided him with a strong foundation in financial principles, which he applies in his current role at the Government of Canada. His academic background complements his professional experience, particularly in areas related to payment processing and financial support.
Professional Values and Skills
Raymond Lu emphasizes the importance of continuous learning and adaptability in his professional journey. He values empathy and work-life balance, focusing on understanding and supporting colleagues and clients. Additionally, he actively seeks to build long-lasting relationships, highlighting his commitment to networking and collaboration in various professional settings.