Rick Clouthier, Cissp, Itil
About Rick Clouthier, Cissp, Itil
Rick Clouthier is a Manager of Business Operations at RDM Systems, with extensive experience in change and configuration management. He has held various roles in both the Government of Canada and Nortel, focusing on strategic advice, team leadership, and client relationship management.
Current Role at Government of Canada
Rick Clouthier serves as the Manager of Business Operations for RDM Systems at the Government of Canada. He has held this position since 2010, contributing to the management of business operations within the Ottawa area. In this role, he leads service-oriented teams that focus on building strong client relationships and integrating feedback into service evolution. Clouthier monitors programs and work activities to ensure quality and performance standards are met, implementing corrective measures when necessary. He actively contributes to establishing and maintaining strong working relationships with clients and business partners across the Department of National Defence.
Previous Experience at Government of Canada
Clouthier has extensive experience at the Government of Canada, where he worked in various roles. He served as a Change & Configuration Management Analyst from 2008 to 2010 for two years. Additionally, he was a TRA Analyst for four months in 2008 and a Senior Business Analyst in Information Management for one year from 2009 to 2010. His roles involved providing strategic advice to senior management and collaborating with other managers to enhance business decisions regarding supported products.
Experience at Nortel
Before his tenure at the Government of Canada, Clouthier worked at Nortel in several capacities. He was a Senior Systems Administrator from 1998 to 2001 for three years, followed by a position as a Technology Architect for six months in 2001 to 2002. His roles at Nortel involved managing systems and technology architecture, contributing to the organization's operational efficiency.
Education and Certifications
Rick Clouthier studied at Algonquin College of Applied Arts and Technology, where he achieved a focus in Information Systems Security from 2005 to 2007. His educational background complements his professional experience in IT and business operations. He holds certifications in CISSP and ITIL, which further enhance his expertise in information security and IT service management.
Leadership and Team Development
In his current role, Clouthier emphasizes the importance of creating a healthy and productive work environment. He supports employee development and leads teams that are service-oriented. His leadership style focuses on fostering strong client relationships and ensuring that team members are engaged and supported in their professional growth.