Rupa Vadgama
About Rupa Vadgama
Rupa Vadgama is the ITSM Process Team Leader at the Federal Government of Canada, where she has worked since 2021. She has a background in IT service management and holds specialized knowledge in ITIL and ISO 9001 standards.
Work at Federal Government of Canada
Rupa Vadgama has been serving as the ITSM Process Team Leader at the Federal Government of Canada since 2021. In this role, she is responsible for overseeing IT service management processes, specifically focusing on Incident, Problem, and Configuration management. Her expertise in ITIL and ISO 9001 standards supports her contributions to quality assurance and process improvement within the organization.
Previous Experience at Equifax Canada
Prior to her current position, Rupa Vadgama worked as a Student IT Analyst at Equifax Canada for a duration of four months in 1999. This role provided her with foundational experience in IT processes and systems, contributing to her professional development in the technology sector.
Previous Experience at Toronto Hydro
Rupa Vadgama also held the position of Junior Network Administrator at Toronto Hydro from 2000 to 2001 for four months. This role involved supporting network operations, further enhancing her technical skills and understanding of IT infrastructure.
Education and Specialized Knowledge
Rupa Vadgama has a diverse educational background, having studied at Seneca College. She achieved a diploma in Computer Engineering Technology/Technician from 1997 to 2002, and later obtained certification as a Mortgage Broker from 2007 to 2008. Additionally, she studied Fashion/Apparel Design at Seneca College starting in 1990. Her specialized knowledge in ITIL and ISO 9001 standards underpins her focus on quality assurance and process improvement.
Professional Development Goals
Rupa Vadgama aims to achieve Project Management Professional (PMP) certification as part of her ongoing professional development. This goal reflects her commitment to enhancing her project management skills and advancing her career in IT service management.