Sabrina Tassone
About Sabrina Tassone
Sabrina Tassone is a Customer Service Agent with the Government of Canada, where she has worked since 2021. She has a diverse background in customer service and education, having held various roles at institutions such as McMaster University and the Canada Revenue Agency.
Work at Government of Canada
Sabrina Tassone has been employed as a Customer Service Agent at the Government of Canada since 2021. In this role, she operates remotely from Ontario and has accumulated three years of experience. Her responsibilities include handling over 50 daily calls, where she provides explanations and satisfactory customer experiences related to individual tax returns and benefit payments. Additionally, she played a key role in cross-functional collaboration during the PSAC strike, assisting 12,000 callers daily by prioritizing Federal and Provincial benefits.
Education and Expertise
Sabrina Tassone earned a Bachelor's degree (B.A.) in Honours Communication Studies and Political Science from McMaster University. Prior to this, she completed her secondary education at Cawthra Park Secondary School, where she obtained an Ontario Secondary School Diploma (OSSD) and a Regional Arts Program Certificate in Voice. Her educational background provides a foundation for her roles in customer service and communication.
Previous Work Experience
Before her current position, Sabrina held various roles that contributed to her professional development. She worked as an Undergraduate Teaching Assistant at McMaster University for seven months in 2020-2021. Additionally, she served as a Student Fundraising Representative at Ruffalo Noel Levitz for nine months in 2020. Her experience also includes a full-time co-op position as a Taxpayer Services Agent at the Canada Revenue Agency in 2019, where she worked for seven months.
Contributions to Customer Service
In her role at the Government of Canada, Sabrina contributed to enhancing the user experience of CRA's My Account by assisting the Innovation department with user research methodologies aimed at improving website accessibility. Her efforts reflect a commitment to improving customer service and ensuring that users can effectively navigate online resources.
Skills and Responsibilities
Sabrina's responsibilities as a Customer Service Agent involve managing a high volume of calls and providing clear information regarding tax and benefit inquiries. Her skills include effective communication, problem-solving, and the ability to work collaboratively in high-pressure situations. These skills have been developed through her diverse work experiences and educational background.