Sarah Keough (Piercey)
About Sarah Keough (Piercey)
Sarah Keough (Piercey) is a Senior Individual Services Agent at the Government of Canada, with over a decade of experience in customer service and sales. She has held various roles in the industry and has been involved in travel consulting and administrative tasks.
Work at Government of Canada
Sarah Keough has been employed at the Government of Canada since 2018, initially serving as a T.S. Agent. In 2021, she advanced to the position of Senior Individual Services Agent, where she has continued to work for three years in St. John’s, Newfoundland and Labrador. In her role, she engages with individuals to provide support and services, leveraging her extensive background in customer service.
Customer Service Experience
With over a decade of experience in the customer service industry, Sarah Keough has held various positions ranging from front-line roles to supervisory positions. Her experience includes training and quality coaching, which has equipped her with the skills necessary to enhance service delivery and improve customer interactions.
Background in Travel Consulting
In 2015, Sarah joined Expedia CruiseShipCenters as a home-based travel consultant. In this capacity, she focused on helping clients plan and realize their dream vacations. Her role involved personalized service and attention to detail, contributing to customer satisfaction in the travel sector.
Education and Qualifications
Sarah Keough graduated from Keyin College in 2005, earning a Diploma in Business Management. This educational background provided her with foundational knowledge in business principles, which she has applied throughout her career in various roles.
Previous Role at Graybar Canada
Prior to her current positions, Sarah worked as a Branch Administrator for Graybar Canada. In this role, she managed general administrative tasks and served as the expeditor for several key clients, demonstrating her organizational skills and ability to manage client relationships effectively.