Sean Shi
About Sean Shi
Sean Shi is an IT Technical Support professional with extensive education in computer science and network administration. He has worked for the Federal Government of Canada since 2017 and has previous experience in technical support roles in various organizations.
Work at Federal Government of Canada
Sean Shi has been employed as IT Technical Support at the Federal Government of Canada since 2017. In this role, he operates within the National Capital Region and is responsible for managing stock using Asset Manager software. His duties include assisting in the service center by handling support tickets, which involves troubleshooting and resolving technical issues for users. Additionally, he provides training to students in IT technical support, contributing to the development of future professionals in the field.
Education and Expertise
Sean Shi holds a Bachelor of Science (Hons) in Computer Science from Oxford Brookes University, where he studied from 1999 to 2003. He also completed a Certificate in Foundation Studies (Business) at Nilai College, Malaysia, in 1999. Furthering his education, he attended Cégep André-Laurendeau and achieved proficiency in French from 2011 to 2012. Additionally, he studied Network Administration at CEGEP - John Abbott College from 2012 to 2013. Sean is a Certified Ethical Hacker, having completed his certification through EC-Council in 2004.
Previous Work Experience
Before his current role, Sean Shi worked as an IT Technical Support Specialist at Momentis from 2013 to 2017 in the Montreal, Canada Area. His responsibilities included providing technical support and assistance to users, which equipped him with valuable experience in the IT support field. Additionally, he was a student at Cégep John Abbott College from 2012 to 2014, where he further developed his skills in IT and network administration.
Technical Skills and Responsibilities
In his position as IT Technical Support, Sean Shi utilizes various technical skills to manage and resolve IT issues. He is proficient in using Asset Manager software for stock management and is involved in handling support tickets in the service center. His role also includes providing training to students, which showcases his ability to communicate technical concepts effectively and contribute to the educational aspect of IT support.