Selina Pinto
About Selina Pinto
Selina Pinto is a Taxpayer Services Agent currently working for the Government of Canada in St. John's, Newfoundland and Labrador. She has over thirteen years of experience in customer service and has held various roles in different organizations, including RSA Canada and TD.
Work at Government of Canada
Selina Pinto currently serves as a Taxpayer Services Agent at the Government of Canada. She has held this position since 2020, working in St. John's, Newfoundland and Labrador. Prior to this role, she worked as a Payment Services Officer for eight months from 2019 to 2020, also in St. John's. Her experience in government services contributes to her extensive background in customer service.
Education and Expertise
Selina Pinto holds a Bachelor of Arts (B.A.) degree from Memorial University of Newfoundland, where she studied Political Science (Global Studies) and Communications Studies from 2009 to 2013. She also attended the Italian Field School at Memorial University for 11 months in 2012. Currently, she is completing a Diploma in Public Relations at the University of Victoria, further enhancing her expertise in communication.
Background in Customer Service
With over thirteen years of experience in customer service, Selina Pinto has developed a strong foundation in client relations. Her previous roles include working as a Customer Service Representative at TD, a Sales Associate at Dollarama, and a Barista at Starbucks. This diverse experience has equipped her with skills in communication and problem-solving, essential for her current role.
Professional Experience at RSA Canada
Selina Pinto worked at RSA Canada in various capacities from 2015 to 2018. Initially, she served as a Service Specialist for three years, followed by a role as a Technical Service Specialist for two years. Her time at RSA Canada allowed her to gain valuable insights into technical support and customer service within the insurance industry.
Volunteering and Community Engagement
Selina Pinto has over five years of media-related volunteering experience. This involvement demonstrates her commitment to community engagement and her ability to apply her communication skills in various settings. Her volunteer work complements her professional background and enhances her understanding of public relations.