Shamima Akhter
About Shamima Akhter
Shamima Akhter is a Taxpayer Service Agent with extensive experience in customer service and financial services. She has worked in various roles in Canada and Bangladesh, demonstrating strong skills in administration, accuracy, and multitasking.
Work at Federal Government of Canada
Shamima Akhter has been employed as a Taxpayer Service Agent at the Federal Government of Canada since 2018. In this role, she is responsible for providing assistance and support to taxpayers, ensuring compliance with tax regulations, and facilitating effective communication between the government and the public. Her tenure in this position has lasted for six years, during which she has developed expertise in taxpayer services.
Previous Experience at TD
Prior to her current role, Shamima Akhter worked at TD in various capacities. She served as a Customer Service Representative from 2014 to 2017 for three years, followed by a position as a Financial Services Representative from 2017 to 2018 for one year. During her time at TD, she gained valuable experience in customer service and financial services, contributing to her professional development.
Educational Background
Shamima Akhter holds multiple qualifications in finance and management. She studied at the University of Rajshahi, where she earned her MBA in Finance & Banking from 2008 to 2009 and a BBA in Finance & Banking from 2003 to 2008. Additionally, she completed a Management Development Certificate program at the University of Alberta from 2013 to 2015. She also holds a certificate from the Investment Fund Institute of Canada (IFIC).
Skills and Expertise
Shamima Akhter possesses a range of skills relevant to her roles. She is known for her attention to detail and accuracy in preparing reports and correspondence. Her experience includes managing schedules, calendars, and travel arrangements, as well as providing receptionist services. She is proficient in Microsoft Office Suite and has a typing speed of 40 words per minute. Additionally, she has expertise in handling treasury products and the money and securities market.
Early Career at Brac Bank Limited
Shamima Akhter began her career at Brac Bank Limited, where she worked as a Trainee Officer from 2009 to 2010 for nine months, followed by a role as an Administrative Assistant in the Treasury Department from 2010 to 2012 for two years. These positions provided her with foundational experience in banking operations and administrative functions.