Shelley Reid
About Shelley Reid
Shelley Reid is a Call Centre Agent currently employed by the Government of Canada, where she has worked since 2019. She has extensive experience in customer service roles, having previously held positions at Rogers Communications, Sitel, TELUS, and Insight.
Current Role at Government of Canada
Shelley Reid has been employed as a Call Centre Agent at the Government of Canada since 2019. In this role, she provides support and assistance to citizens, addressing inquiries and facilitating access to government services. Her position contributes to the efficient operation of the call center, ensuring that the public receives timely and accurate information.
Previous Experience at Rogers Communications
Prior to her current role, Shelley Reid worked at Rogers Communications as a Business Specialist from 2017 to 2019. During her two-year tenure in the Montreal, Canada Area, she focused on customer service and business solutions, helping clients navigate their telecommunications needs.
Experience at TELUS
Shelley Reid served as a Help Desk Specialist at TELUS from 2008 to 2014, a position she held for six years in the Montreal, Canada Area. In this role, she provided technical support and assistance to customers, resolving issues related to telecommunications services.
Background in Customer Service at Sitel
From 2006 to 2008, Shelley Reid worked as a Business Associate at Sitel for two years in the Montreal, Canada Area. Her responsibilities included handling customer inquiries and providing solutions, which helped her develop strong communication and problem-solving skills.
Early Career at Insight
Shelley Reid began her career as an Account Executive at Insight from 2000 to 2002. During her two-year tenure in the Montreal, Canada Area, she was involved in client management and sales, laying the groundwork for her future roles in customer service and support.