Sophie Laverdure
About Sophie Laverdure
Sophie Laverdure serves as the Acting Team Lead at Gouvernement du Canada, a position she has held since 2021. With a diverse background in customer service and training, she has accumulated extensive experience in bilingual roles across various organizations.
Current Role at Gouvernement du Canada
Sophie Laverdure serves as the Acting Team Lead at Gouvernement du Canada, a position she has held since 2021. In this role, she oversees team operations and contributes to the management of various projects. Her experience in public service enhances her ability to lead effectively within the organization.
Previous Experience in Customer Service
Prior to her current role, Sophie Laverdure worked in various customer service positions. She was a Bilingual Call Center Agent at Gouvernement du Canada from 2019 to 2021. Additionally, she served as a Customer Service Representative at Integrated Financial Technologies - IFT Solutions for three months in 2019, and as a Bilingual eProofing Agent at Yellow Pages Group from 2010 to 2012.
Training and Development Background
Sophie Laverdure has a background in training and development, having worked as a Bilingual Post Sales Trainer at Canpages from 2008 to 2010. This role involved providing training and support to sales teams, enhancing their skills and performance in the field.
Educational Qualifications
Sophie Laverdure has pursued various educational qualifications. She studied Fashion/Apparel Design at Académie Internationale de la Mode et du Design, earning an ACS - DEC from 1990 to 1992. Additionally, she obtained a Certificat in Human Resources from Concordia University between 2003 and 2005.
Long-Term Employment at Yellow Pages
Sophie Laverdure has significant experience with Yellow Pages Group, where she worked from 2010 to 2019 as a Bilingual Commissions Administrator. This role lasted for seven years and involved managing commission processes and supporting sales operations.