Stacy Alexander
About Stacy Alexander
Stacy Alexander is a Customer Service Agent with extensive experience in customer service and operations management. She has worked in various roles across multiple companies, including a significant tenure at Aspire Lifestyles and her current position with the Government of Canada.
Current Role at Government of Canada
Stacy Alexander has been employed as a Customer Service Agent at the Government of Canada since 2020. In this role, she is responsible for providing assistance and support to citizens, ensuring that inquiries are addressed efficiently. Her position involves utilizing her extensive customer service experience to enhance the overall service delivery of the government.
Previous Experience at Aspire Lifestyles
Prior to her current role, Stacy Alexander worked at Aspire Lifestyles as Operations Support Team Manager from 2004 to 2020. During her 16 years in this position, she managed contact center operations, focusing on optimizing service delivery and improving customer satisfaction. Her leadership in this role contributed to the effective functioning of cross-site operations.
Experience at Winners and Canadian Tire
Stacy Alexander began her career in customer service at Canadian Tire, where she worked as a Cashier Customer Service from 1997 to 2000. She then transitioned to Winners, serving as a Merchandise/Customer Service Coordinator from 2000 to 2004. These early roles provided her with foundational skills in customer interaction and service management.
Education and Qualifications
Stacy Alexander completed her education at M.M. Robinson High School, where she achieved her Ontario Secondary School Diploma (O.S.S.D) from 1990 to 1994. This educational background laid the groundwork for her subsequent career in customer service and operations management.
Skills and Expertise
Stacy Alexander possesses expertise in managing contact centers, which includes overseeing operations and ensuring efficient customer service delivery. She has strong skills in interviewing, likely related to hiring processes or information gathering. Additionally, she demonstrates proficiency in Microsoft Word, enabling her to handle documentation and reporting tasks effectively.