Steve Mwamba
About Steve Mwamba
Steve Mwamba is a Bilingual Information Officer currently working for the Government of Canada in Toronto, Ontario. He has a diverse background in project management, event planning, and customer service, with previous roles in various organizations including Old Mill Toronto and Parks Canada.
Current Role at Government of Canada
Steve Mwamba has been serving as a Bilingual Information Officer at the Government of Canada since 2020. In this role, he provides essential information on federal programs and services to Canadian citizens. He utilizes his knowledge of the federal government structure and current affairs to assist individuals effectively. His work includes handling inquiries related to Employment Insurance, Passport Program, Canada Pension Plan, Social Insurance Number, GST & Tax Credit, and Old Age Security. He is based in Toronto, Ontario.
Previous Experience in Government of Canada
Prior to his current position, Steve Mwamba worked as a Bilingual Information Officer at the Government of Canada from 2019 to 2020 in Ottawa, Ontario. His responsibilities included assisting citizens with inquiries about various federal programs. This experience contributed to his understanding of the government’s operations and the needs of the public.
Education and Professional Development
Steve Mwamba studied at Western University, where he focused on Project Management and earned a Professional Certificate in Project Management from 2017 to 2018. He also attended George Brown College, obtaining an Associate's degree in Career and Work Counselling in 2012 and another Associate's degree in Hotel/Motel Administration/Management from 2008 to 2010. Additionally, he completed an International Event Planning Professional Certificate at QC Event School in 2016.
Experience in Event Coordination
Before his role at the Government of Canada, Steve Mwamba worked as a Bilingual Events Coordinator at The Canadian Institute from 2016 to 2018. In this position, he coordinated various events, enhancing his skills in communication and organization. He also held positions at Old Mill Toronto as a Catering Executive and Front Desk Agent, where he gained experience in customer service and hospitality.
Work at Parks Canada
Steve Mwamba briefly worked at Parks Canada as a Visitor Services Attendant in 2020. During this four-month tenure, he provided assistance to visitors, contributing to the overall visitor experience at national parks. This role further diversified his professional background in public service and customer engagement.