Suzanne Falardeau Russo
About Suzanne Falardeau Russo
Suzanne Falardeau Russo is a Payment Specialist currently working for the Government of Canada, with a notable career at BMO Financial Group spanning over a decade in various roles. She has received multiple customer service awards and was nominated for the White Hat Award twice.
Current Role at Government of Canada
Suzanne Falardeau Russo has been serving as a Payment Specialist at the Government of Canada since 2021. In this role, she is responsible for managing payment processes and ensuring compliance with government regulations. Her work is based in Calgary, Alberta, where she has contributed to the efficiency of financial operations within the government.
Previous Experience at BMO Financial Group
Suzanne Falardeau Russo has extensive experience with BMO Financial Group, where she held various positions over a span of 17 years. She began her career as a Corporate Services Specialist from 1981 to 1986, followed by roles as a Commercial Customer Service Representative from 1986 to 1987, and as a Supervisor in Corporate and Government Services from 1987 to 1989. She later served as Manager of Administration for the Western Region Corporate Audit from 1989 to 1998. Throughout her tenure, she was recognized for her contributions towards achieving group targets.
Experience at WestJet
From 2009 to 2021, Suzanne Falardeau Russo worked at WestJet as a Group Sales Account Manager, focusing on Corporate and Incentive sales. During her 12 years at WestJet, she managed client relationships and developed sales strategies to enhance group travel experiences. Her role involved collaboration with various stakeholders to meet corporate travel needs.
Education and Professional Development
Suzanne Falardeau Russo studied at The University of Calgary, where she completed a program in Meeting and Event Planning from 2004 to 2005. This education provided her with skills in organizing and executing events, which complement her extensive experience in customer service and account management.
Awards and Recognitions
Throughout her career, Suzanne Falardeau Russo has received several customer service awards and nominations, highlighting her commitment to excellence in service delivery. She was nominated twice for the distinguished White Hat Award, recognizing her contributions to the hospitality and service industry.