Sylvain Lepine
About Sylvain Lepine
Sylvain Lepine is an IT Infrastructure and Operations Manager at the Government of Canada, specializing in IT solutions for government and enterprise clients. He has over 20 years of experience in IT Service Management, with a background that includes various roles at Bell and a solid educational foundation in business administration and computer networking.
Current Role at Government of Canada
Sylvain Lepine serves as the IT Infrastructure and Operations Manager at the Government of Canada. He has held this position since 2019, contributing to the management and oversight of IT infrastructure and operations. His role involves leading IT solutions tailored for government clients, ensuring efficient and effective service delivery.
Previous Experience at Government of Canada
Prior to his current role, Sylvain Lepine worked at the Government of Canada as a Portfolio Manager from 2018 to 2019. During his 10-month tenure in Ottawa, he was responsible for managing various IT projects and portfolios, enhancing service delivery within the government sector.
Professional Background at Bell
Sylvain Lepine has extensive experience at Bell, where he held multiple positions over several years. He served as Associate Director of Enterprise Service Operations for one year from 2004 to 2005, followed by four years as Associate Director of the Federal Government Helpdesk from 2005 to 2009. He also worked as Associate Director of Client Service Account Management from 2009 to 2018, accumulating nine years in that role. Additionally, he was a Training Manager for Call Center Operations & Technical Support from 2001 to 2004.
Education and Qualifications
Sylvain Lepine has a strong educational background in business and technology. He studied at CDI College of Business and Technology, achieving a degree in Computer Networking from 1998 to 2000. He also attended College de l'Outaouais from 1991 to 1994. Most recently, he has been studying at Université du Québec en Outaouais, focusing on Business Administration and Management since 2013.
Expertise in IT Service Management
With over 20 years of experience in IT Service Management, Sylvain Lepine specializes in managing complex, large-scale, multi-tenant IT solutions for both government and enterprise clients. His expertise encompasses leading IT solutions and navigating the challenges associated with complex IT environments.