Tapiwa Sibanda
About Tapiwa Sibanda
Tapiwa Sibanda has worked at Service Canada since 2020 and has a background in customer service and fraud analysis with CIBC. He holds a Bachelor of Arts in Human Geography from the University of Toronto and a Certificate in Quality Assurance from Humber College.
Work at Government of Canada
Tapiwa Sibanda has been employed at the Government of Canada in Service Canada since 2020. This role is based in Toronto, Ontario, where he has contributed to various initiatives aimed at improving service delivery to citizens. Prior to his current position, he worked in the same capacity at Service Canada from 2016 to 2020, also in Toronto. His experience in this government role spans a total of four years.
Experience at CIBC
Tapiwa Sibanda has extensive experience at CIBC, where he held multiple positions over a span of 12 years. He started as a Customer Service Representative and Head Teller from 2004 to 2007. He then transitioned to the role of Fraud Analyst from 2007 to 2012, followed by a position as a Merchant Support Officer from 2012 to 2016. His roles involved direct customer interaction and support, as well as fraud prevention and analysis.
Education and Expertise
Tapiwa Sibanda holds a Bachelor of Arts (B.A.) degree in Human Geography from the University of Toronto. He also completed a Certificate in Quality Assurance at Humber College in 2014. His educational background provides him with a solid foundation in both geographical studies and quality assurance practices, relevant to his roles in service delivery and customer support.
Background
Tapiwa Sibanda has a diverse professional background that encompasses both public service and the banking sector. His career began in customer service at CIBC, where he developed skills in client relations and support. His transition to roles focused on fraud analysis and merchant support reflects his adaptability and expertise in financial services. His work at the Government of Canada further demonstrates his commitment to public service.