Valerie Morissette
About Valerie Morissette
Valerie Morissette is a Customer Service Representative at Gouvernement du Canada, where she has worked since 2019. With a background in telecommunications and expertise in customer experience technology, she focuses on enhancing customer interactions and retention.
Work at Gouvernement du Canada
Valerie Morissette has been employed as a Customer Service Representative at Gouvernement du Canada since 2019. In this role, she has developed her skills in mobile communications and customer interactions, contributing to the overall customer experience in the Montreal, Canada area. Her tenure at this organization spans five years, during which she has focused on enhancing customer satisfaction and retention.
Previous Experience at Tesla
Prior to her current role, Valerie Morissette worked at Tesla as a Service Support Specialist for a brief period from 2018 to 2019. During her four months at Tesla, she gained experience in customer service within the automotive industry, further developing her skills in customer support and service delivery.
Experience at TELUS
Valerie Morissette served as a Business Loyalty, Sales and Support Specialist at TELUS from 2011 to 2018. Over her seven-year tenure, she focused on customer retention strategies and provided support to business clients. This role allowed her to enhance her expertise in customer service within the telecommunications sector.
Education and Expertise
Valerie Morissette studied at Academie Dunton from 1994 to 1999. Her educational background, combined with her professional experience, has equipped her with strong skills in customer service and mobile communications. She has expertise in Genesys, a platform for customer experience and contact center technology, which supports her work in enhancing customer interactions.
Coaching Background
Valerie Morissette has a background in coaching, which has contributed to her ability to improve team performance and customer satisfaction. This experience enables her to effectively mentor colleagues and implement strategies that enhance customer service delivery.