William Landry
About William Landry
William Landry is an Information Officer currently working for the Government of Canada in Montreal, Quebec. He has extensive experience in customer service roles across various organizations, including Pivotal Payments, Bell, and CIBC, and possesses strong technical skills in financial services technology.
Work at Government of Canada
William Landry has been serving as an Information Officer at the Government of Canada since 2020. His role involves managing information and providing support to various departments within the government. He operates from Montreal, Quebec, and has accumulated four years of experience in this position. His responsibilities likely include handling inquiries, disseminating information, and ensuring effective communication across government platforms.
Previous Employment History
Prior to his current role, William Landry held various positions in customer service across multiple organizations. He worked at Pivotal Payments as a Customer Service Representative from 2017 to 2019. He also spent three years at Bell as a Representant Dept De la Loyaute from 2012 to 2015. His experience includes a year as a Customer Care Professional at Bell Canada from 2019 to 2020, and he served as a Level II Customer Service Agent at BMO Financial Group for two months in 2019. Additionally, he has a long tenure at CIBC as an Agent de prevention de fraude from 1999 to 2011.
Education and Expertise
William Landry studied at Polyvalente Edouard-Montpetit and Ecole secondaire Louis-Riel, focusing on Electrical/Electronics Equipment Installation and Repair. He achieved general studies, which laid the foundation for his technical skills. His expertise includes proficiency in TSYS, a payment processing system, and training on the AS400 platform, both of which enhance his capabilities in customer service operations.
Bilingual Proficiency and Skills
William Landry possesses bilingual proficiency in English and French, which allows him to communicate effectively in diverse customer service environments. He demonstrates strong adaptability and problem-solving skills, particularly in complex situations. His experience in call center settings has equipped him with the ability to quickly adjust to new challenges while maintaining high levels of client satisfaction.
Career Development in Customer Service
Throughout his career, William Landry has developed a robust background in customer service, spanning over two decades. He has worked in various capacities, including security roles at Securitas Canada from 2006 to 2009 and as a Customer Service Agent at National Bank of Canada from 1994 to 1999. His extensive experience in customer-facing roles has contributed to his strong understanding of client needs and expectations.