William Mui
About William Mui
William Mui is a Technical Support Specialist at the Federal Government of Canada, where he has worked since 2016. He has a strong background in IT, having previously held various roles at Pivotal Payments and earned a diploma in Network and Systems Administration.
Work at Government of Canada
William Mui has been employed as a Technical Support Specialist with the Federal Government of Canada since 2016. Over the course of eight years, he has contributed to various technical support initiatives, utilizing his extensive knowledge in IT to assist government operations.
Education and Expertise
William Mui completed a diploma in Network and Systems Administration at Montreal College of Information Technology, where he finished first in his class. He also studied Electrical and Electronics Engineering at McGill University, although he did not complete the degree. His educational background is complemented by a diploma in Pure and Applied Sciences from Cegep Champlain St-Lawrence.
Background in IT Support
Prior to his current role, William Mui worked at Pivotal Payments for seven years, holding various positions including Helpdesk Technician, Jr Network Administrator, and Systems Administrator. His experience encompasses customer service, desktop support, and both front-end and back-end services, which has enhanced his communication skills with diverse teams.
Achievements in IT Solutions
William Mui implemented cost-effective IT solutions for the Montreal Irish Rugby Football Club, which improved their administrative efficiency. He engages in both individual and team projects that involve research, design, and implementation of IT solutions, showcasing his ability to adapt and learn quickly in different IT roles.