Jessica Shannon
About Jessica Shannon
Jessica Shannon is an Information Technology Specialist with over seven years of experience at Government Technology in Albuquerque, New Mexico. She holds an Associate's Degree in Applied Computer Science from ITT Technical Institute and is currently pursuing additional technical certifications to further her professional development.
Work at Government Technology
Jessica Shannon has been employed as an Information Technology Specialist at Government Technology since 2017. In this role, she assists customers with procedural or operational challenges related to IT applications, products, or services. Her work focuses on providing support and solutions to enhance user experience and operational efficiency within the organization.
Education and Expertise
Jessica Shannon studied at ITT Technical Institute in Albuquerque, New Mexico, where she earned an Associate’s Degree in Applied Computer Science from 2008 to 2010. Her educational background provides her with a solid foundation in information technology, which she applies in her current role. She is actively pursuing additional technical certificates to further enhance her professional qualifications.
Background
Before joining Government Technology, Jessica worked as a Help Desk Specialist for the City of Albuquerque from 2010 to 2012. This position allowed her to gain practical experience in IT support, where she developed skills in troubleshooting and customer service. Her career path reflects a commitment to the field of information technology and a focus on supporting users in various capacities.
Professional Development
Jessica Shannon is currently focused on professional development by working towards earning technical certificates. This initiative aims to enhance her qualifications and keep her skills updated in the rapidly evolving field of information technology. Her dedication to continuous learning is evident in her efforts to gain additional expertise.