Shamim Ahmed, PhD
About Shamim Ahmed, PhD
Shamim Ahmed, PhD, serves as the Lead AI Customer Support Architect at GrAI Matter Labs in Paris. He has a strong academic background in engineering and has held various research and engineering positions in telecommunications and AI across multiple countries.
Current Role at GrAI Matter Labs
Shamim Ahmed serves as the Lead AI Customer Support Architect at GrAI Matter Labs, a position he has held since 2021. In this role, he is responsible for designing and implementing AI-driven solutions to enhance customer support services. His expertise in artificial intelligence and telecommunications contributes to the development of innovative customer engagement strategies.
Education and Academic Background
Shamim Ahmed has an extensive educational background in engineering and business. He earned a Doctor of Philosophy (Ph.D.) in Signal and Image Processing from Université Paris-Saclay from 2015 to 2018. Prior to that, he completed a Master's degree in Communication Networks Engineering at Scuola Superiore Sant'Anna from 2012 to 2014. He also holds a Master of Science (MSc) in Telecommunication Engineering from Università degli Studi di Trento, achieved between 2012 and 2014, and a Bachelor of Science (BSc) in Electronics and Communications Engineering from Khulna University of Engineering and Technology from 2005 to 2009.
Professional Experience
Shamim Ahmed has held various positions in the telecommunications and research sectors. He began his career as an Executive (NOC) at Nextgen Networks Limited in 2010, followed by roles at Nokia Siemens Networks as a TI Supervisor and at Fiber @ Home Ltd. as an Engineer. He worked as a Junior Researcher at ELEDIA Research Center and later as a Researcher at CEA - Commissariat à l'énergie atomique et aux énergies alternatives. Most recently, he served as a Senior Researcher at FLUDIA from 2019 to 2021.
Research Contributions and Recognition
Shamim Ahmed has a strong research background, with several peer-reviewed articles and proceedings published in his field. He has actively participated in international conferences and workshops, contributing to the global research community. His work has been recognized with two international awards for excellence in machine learning and deep learning, highlighting his contributions to advancing knowledge in these areas.
Internship Experience
In 2014, Shamim Ahmed completed a five-month internship at the Optical Network Laboratory at Scuola Superiore Sant'Anna in Pisa, Tuscany, Italy. This experience provided him with practical insights into telecommunications and network engineering, complementing his academic studies.