Duncan Gordon
About Duncan Gordon
Duncan Gordon is an Enterprise Customer Success Manager at Gravity Sketch, where he has worked since 2024. He has a background in customer success and account management, with previous roles at Audley Travel and experience in copywriting and market research.
Work at Gravity Sketch
Duncan Gordon currently serves as the Enterprise Customer Success Manager at Gravity Sketch, a role he has held since 2024. His position is based in London, England, and operates in a hybrid work environment. Prior to this role, he worked as a Customer Success Manager at Gravity Sketch from 2022 to 2024, contributing to the company's customer engagement and satisfaction initiatives.
Previous Experience in Customer Success
Before joining Gravity Sketch, Duncan Gordon worked at Audley Travel. He started as an Account Manager from 2017 to 2019 and then progressed to Senior Account Manager from 2019 to 2022. During his tenure at Audley Travel, he focused on managing client relationships and enhancing customer experiences.
Background in Media and Research
Duncan's career includes experience in media and research. He worked as a Copywriter and Reporter at China International Publishing Group from 2016 to 2017 in Beijing, China. Additionally, he served as a Market Researcher at Pexel Research Services from 2013 to 2015 in Glasgow, Scotland, where he conducted market analysis and research projects.
Education and Expertise
Duncan Gordon obtained a Master of Arts degree in Geography and Spanish from the University of Glasgow, where he studied from 2010 to 2015. He also participated in a study abroad program at Universidad del Salvador, focusing on Spanish, Latin American history, and politics from 2012 to 2013. This educational background supports his expertise in customer success and relationship management.