Karen Graves
About Karen Graves
Karen Graves is a Revenue Recovery Specialist with extensive experience in administrative and customer service roles across various organizations. She has worked in positions ranging from Financial Associate to Office Manager and has a background in optimizing workflows and managing operations.
Current Role at Gravy
Karen Graves serves as a Revenue Recovery Specialist at Gravy, a position she has held since 2020. In this role, she provides ongoing administrative and customer service support. She specializes in optimizing workflows to achieve successful operational and quality outcomes. Her responsibilities include managing complex, schedule-driven operations by identifying objectives and priorities.
Previous Experience in Customer Service
Before joining Gravy, Karen Graves accumulated extensive experience in customer service roles. She worked as a Customer Service Representative at Lincoln Military Housing from 2015 to 2018, where she served for three years in Twentynine Palms, California. Additionally, she held a position as Flex Fulfillment at Target for three months in 2019, further enhancing her customer service skills.
Professional Background in Administration
Karen has a diverse professional background that includes administrative roles. She worked as an Administrative Specialist at Marine Corps Community Services for ten months in 2018-2019 in Twentynine Palms, California. Prior to that, she served as an Office Manager at Grifaldo Properties for one year from 2014 to 2015 in Jacksonville, NC. Her experience in these positions has contributed to her expertise in managing operations and providing administrative support.
Educational Qualifications
Karen Graves studied at Valley Forge Christian College from 2003 to 2005, completing a two-year program. She later attended Evangel University, where she earned a Bachelor of Science (BS) degree in Electronic Media/Broadcasting from 2005 to 2007. Her educational background has provided her with a solid foundation for her professional career.
Experience in Financial Services
Karen has also worked in the financial services sector. She served as a Financial Associate at Vanguard from 2011 to 2013 for two years. Additionally, she held the position of Control Accounting Specialist III/Client Lead at BNY Mellon from 2009 to 2011 for two years. These roles have equipped her with valuable skills in financial operations and client management.