Laila Whitfield🌿
About Laila Whitfield🌿
Laila Whitfield is a Senior Operations Manager with extensive experience in client management and operational efficiency. She has held various roles at Gravy, where she has implemented solutions that improved service time and increased gross margins.
Current Role as Senior Operations Manager
Laila Whitfield currently serves as the Senior Operations Manager at Gravy, a position she has held since 2023. In this role, she oversees all operational aspects, ensuring efficient resource allocation across the department and managing the company's entire client base. Her responsibilities include strategic planning and the implementation of operational processes to enhance productivity.
Previous Experience at Gravy
Laila Whitfield has held multiple positions at Gravy, showcasing her versatility and expertise. She worked as an Implementation Specialist from 2020 to 2021, where she implemented innovative solutions that reduced service time and increased gross margins. Following this, she served as a Retention Specialist from 2019 to 2020, and later as Delivery Team Lead from 2021 to 2022. In 2022, she transitioned to the role of Delivery Manager and Head of Onboarding, where she continued to contribute to the company's operational success.
Experience at Holler-Classic Automotive Group
Before her tenure at Gravy, Laila Whitfield worked as a Sales and Leasing Consultant at Holler-Classic Automotive Group in Winter Park, FL, for 10 months in 2015. In this role, she engaged with customers to facilitate vehicle sales and leases, enhancing her skills in client relations and sales strategies.
Role at Accent Technologies
Laila Whitfield also worked at Accent Technologies as a Client Success Manager from 2020 to 2021 for 5 months. In this position, she focused on ensuring client satisfaction and fostering strong relationships, which contributed to the overall success of the company's client engagement initiatives.
Leadership and Team Management Skills
In her various roles, Laila Whitfield has demonstrated strong leadership and team management skills. She has been responsible for hiring, training, promoting, and providing performance feedback to team members. Her ability to manage personnel effectively has been a key aspect of her contributions to operational success at Gravy.