Rachel Heinen
About Rachel Heinen
Rachel Heinen is a Revenue Recovery Specialist currently employed at Gravy since 2021. She has a background in small business management and various roles in the banking and manufacturing sectors, with a degree in Family Studies and Human Services from Kansas State University.
Current Role at Gravy
Rachel Heinen has been serving as a Revenue Recovery Specialist at Gravy since 2021. In this role, she focuses on optimizing revenue recovery processes and enhancing operational efficiency. Her experience in this position contributes to the overall success of the organization.
Previous Experience in Small Business Management
Before joining Gravy, Rachel Heinen was the Small Business Owner and Manager at The Hideout Coffeehouse in Osborne, Kansas, from 2015 to 2018. During her three years there, she managed daily operations and developed skills in customer service and business management.
Professional Background in Shipping and Loan Operations
Rachel has a diverse professional background, having worked as a Shipping Clerk at Great Plains Manufacturing, Inc. from 2019 to 2021. Prior to that, she served as a Loan Operations Specialist at The Farmers Bank Of Osborne from 2013 to 2015. These roles provided her with valuable experience in logistics and financial services.
Education and Expertise in Family Studies
Rachel Heinen earned her Bachelor of Science degree in Family Studies & Human Services from Kansas State University, where she studied from 2007 to 2011. This educational background has equipped her with knowledge applicable to her professional roles, particularly in understanding client needs and improving service delivery.
Skills in Remote Work and Efficiency Improvement
Rachel is experienced in working with remote teams and is skilled in asynchronous communication. She has expertise in decreasing waste to increase efficiency, which contributes to business success. Her ability to work independently with minimal oversight demonstrates her self-motivation and independence.