Jessica Lee
About Jessica Lee
Jessica Lee serves as a Renewals Account Manager at Great Minds, where she has worked since 2022. She specializes in developing strategic relationships with procurement departments to enhance client satisfaction and retention.
Work at Great Minds
Jessica Lee has been serving as a Renewals Account Manager at Great Minds since 2022. In this role, she develops strategic relationships with procurement departments to streamline the annual purchasing process. Previously, she worked as a Digital Customer Success Representative and as a Customer Service Representative-Special Accounts at Great Minds. Her experience at the company spans various roles, contributing to her expertise in client retention and account management.
Professional Experience
Jessica Lee has a diverse professional background. Before her current role, she worked at OpenWater, Inc. as Virtual Conference Support and Zoom Tech Support. She also gained experience as an Events & Marketing Intern at B.Lin Catering. Her earlier roles include working as a Physical Therapy Technician at ORTHOPAEDIC PHYSICAL THERAPY SERVICES, INC and as a Sales Client Service Specialist at Elements Therapeutic Massage. These positions have equipped her with skills in client management and support.
Education and Expertise
Jessica Lee holds a Bachelor's degree in Communication and Media Studies from Wayne State University. Her educational background supports her expertise in managing client relationships and developing effective communication strategies. She specializes in managing large territories with a focus on high client retention and the expansion of consumable and digital materials.
Background
Jessica Lee has a varied background that includes teaching and administrative roles. She worked as a Summer Program Teacher and Administrator at Korean United Methodist from 2009 to 2014. These experiences contributed to her skills in program management and client engagement, which she has applied in her subsequent roles in customer service and account management.
Client Relationship Management
In her current role and previous positions, Jessica Lee has focused on managing client relationships effectively. She collaborates with outside sales partners to identify expansion opportunities within existing accounts. Additionally, she provides recommendations for training and implementation support to enhance client satisfaction and retention, demonstrating her commitment to improving client experiences.