Ken Abraham
About Ken Abraham
Ken Abraham is a Sales Support Representative for NYC Schools at Great Minds, where he manages communication and logistics for Professional Development sessions. He has previous experience at Cengage Learning and Dynatrace, focusing on subscription renewals and customer support.
Work at Great Minds
Ken Abraham has been employed at Great Minds as a Sales Support Representative for NYC Schools since 2019. In this role, he acts as a liaison for Professional Development sessions, managing communication and logistics between end users and Account Solutions Managers. He is responsible for the creation of digital trials and product sample orders specifically for New York City schools. Additionally, he maintains the Professional Development roster and sends reminders to attendees prior to sessions, ensuring smooth operation and communication.
Previous Experience at Cengage Learning
Before joining Great Minds, Ken Abraham worked at Cengage Learning as a Subscription Renewal Specialist from 2009 to 2018. His tenure lasted nine years, during which he was based in Farmington Hills, MI. In this position, he focused on subscription renewals, contributing to customer retention and service delivery.
Experience at Dynatrace
Ken Abraham also held the position of Renewal Specialist at Dynatrace for eight months in 2018 to 2019, located in Detroit, MI. His responsibilities included managing customer renewals, which involved ensuring client satisfaction and addressing any concerns related to service continuity.
Education and Expertise
Ken Abraham studied at Concordia University Ann Arbor. His educational background supports his expertise in sales support and customer relations, particularly within the educational sector. His experience across various roles has equipped him with the skills necessary to manage complex communications and logistics effectively.
Collaboration with NYC Department of Education
In his current role at Great Minds, Ken Abraham collaborates with the New York City Department of Education. His work involves product submittals and resolving invoice issues, demonstrating his ability to navigate the complexities of educational partnerships and administrative processes.