Ty Asia Bain
About Ty Asia Bain
Ty Asia Bain is a Digital Customer Success Representative at Great Minds, where they have worked remotely since 2021. They developed a mobile app concept called HDMi, a GPS/navigation driving aid, and have prior experience in customer service roles at Brivo Inc. and Amazon.
Work at Great Minds
Ty Asia Bain has been employed at Great Minds as a Digital Customer Success Representative since 2021. In this role, she operates remotely and focuses on enhancing customer experiences and ensuring satisfaction with the company's products and services. Her responsibilities include managing customer inquiries and providing timely responses to maintain service level agreements.
Previous Employment Experience
Before joining Great Minds, Ty Asia Bain worked at Brivo Inc. as Sales Support for seven months in 2017 to 2018. She also held a position at Amazon as a Virtual Customer Service Representative in 2020 for six months. These roles contributed to her experience in customer service and support, equipping her with skills in managing customer interactions effectively.
Education and Expertise
Ty Asia Bain studied at the University of Maryland Baltimore County from 2009 to 2013, where she earned degrees in English Literature and Dance. This educational background provides her with a strong foundation in arts and design, which complements her professional roles in customer success and support.
Mobile App Development
Ty Asia Bain developed a mobile app concept called HDMi (Hows My Drivn inc.), which serves as a GPS/navigation driving aid. This app aims to offer deeper user interaction compared to typical GPS systems, showcasing her innovative approach to technology and user experience.
Customer Service Skills
Ty Asia Bain possesses experience in managing and handling triage work, ensuring timely responses to customer inquiries. Her ability to maintain service level agreements reflects her commitment to customer satisfaction and operational efficiency in her roles.